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Posted on: July 3, 2019

City's water supplier provides update on water complaints

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7/25/2019 update: The City of Spring Hill water district has received an update from its water supplier, Miami County Rural Water District No. 2, in response to customer complaints of water quality. "The raw water that is treated still has very high manganese levels which is the main reason the water has a yellowish tint. The lake level is dropping and operators are hopeful that the manganese levels will drop accordingly. The current water treatment facility is not designed to remove this unprecedented amount of manganese. Plans are in place to add pre-sedimentation basins with the new plant upgrade that is scheduled to begin soon.This upgrade will provide the facility a better chance to reduce the manganese levels accordingly prior to final treatment."  Although the water is discolored and may be aesthetically unpleasing, it is safe to drink and we continue to check chlorine residual levels each day and monitor bacteriological tests per KDHE standards.


Original update (7/3/2019): The City of Spring Hill water district has received an update from its water supplier, Miami County Rural Water District No. 2, in response to customer complaints of water quality. The following is an update provided July 3 to the City of Spring Hill: 

  • With the high water level in Hillsdale Lake, Miami Co. RWD2 is dealing with high organics and high manganese levels right now.
  • Miami Co. RWD2 requested assistance from a chemist to assess the water quality issues and provide possible solutions.
  • The treatment plant is currently making headway on reducing the manganese levels.
  • Manganese reacts with chlorine in the finished water to further oxidize the soluble manganese, which causes the yellowish water; the water treatment facility has temporarily reduced some of the addition of chlorine to help with this issue.
  • All surface water treatment facilities are experiencing the same issues because of the excessive rain events this spring.
  • Miami County Rural Water District No. 2 has stated that, “Although aesthetically not pleasing, the water is still safe to use as normal.”

In the last week, the City has received complaints of brownish/yellowish water, bitterness or a "Clorox smell." City staff has been taking action and flushing water mains where the complaint calls are originating. These complaints are continuing today and we will continue to flush the mains as calls come in.

If you have any further questions, please call us at (913) 592-3664. 

Original update (7/1/2019): We have received reports of discolored water in the Spring Hill water district. The water is safe for all uses. Our water supplier — Rural Water District No. 2 — advised us this is from the excessive amounts of rainfall received in the area. The water plant is doing everything they can to get the color back to normal.



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